Opening for ASSISTANT MANAGER TICKETING SERVICES

McCallum Theatre, Palm Desert, California

 

To apply: email resume to jbaciu@mccallum-theatre.org

 

The Opportunity

 

The McCallum Theatre is recruiting an Assistant Manager Ticketing Services responsible for assisting in Box Office operations.

 

The McCallum Theatre

 

Founded in January-1988 the McCallum Theatre quickly became the Coachella Valley’s premier performing arts institution and for three decades has been serving multiple constituencies with world-class performances as well as celebrated community-based arts education programs. The Theatre is acclaimed as one of the finest performing arts centers in the nation and regularly tops national and international sales charts, and is a Pollstar World Top 50 Theatre in recognition of its substantial ticket sales, a significant achievement given our market and 1,127-seat capacity

 

Position Description

 

Title:  ASSISTANT MANAGER TICKETING SERVICES

 

Reports to: Director of Ticketing Services

 

Specific Duties:

  • Works with Box Office management regarding single ticket sales, group ticket sales, rentals, and all theatre ticketing needs.
  • Assist customers in the selection of events, process gift certificates, credits and refunds. Responsible for processing Chargeback paperwork and reporting to Accounting.
  • Address customer complaints and provide timely customer satisfaction in accordance with theatre policies and procedures.
  • Works performances each week, as acting manager. Works with House Manager and Usher Captains to resolve seating problems at performance time.
  • Reconciles cash receipts, credit card sales and deposits when necessary.
  • Works with Manager of Ticketing Services to train staff according to box office policy. Supervises box office staff in absence of Box Office management. As necessary, create additional quality control policies and procedures
  • In the ProVenue ticketing system, respond to ticketing system error messages, resolve system malfunctions and minor problems by interfacing with ticketing support center

 

Personal and Professional Qualifications

 

The successful candidate will possess:

  • Associate’s degree and least 6-months of supervisory box office experience or a combination of education and experience in a non-profit performing arts center preferred
  • Handle multiple priorities in a fast paced and hectic environment,
  • knowledge of the ProVenue ticketing system,
  • knowledge of the venue’s performing artists and their backgrounds, and the ability to resolve customer complaints to the patron’s satisfaction.
  • Must multi-task and maintain a professional demeanor at all times. Create a productive work environment. Speaks clearly and accurately.

 

Salary and Benefits

 

The Theater offers a competitive salary and a generous employee benefits package:

 

Employee Benefits:

 

  • Blue Shield Platinum Group Health Insurance, paid entirely by the Theatre. The cost of family coverage is additional.
  • Life Insurance -- $25,000 coverage provided at no cost to employee.
  • Accidental Death/Dismemberment – provided at no cost to employee.
  • Short Term Disability – provided at no cost to employee
  • Delta Dental Insurance – provided at no cost to employee. Dependent coverage is additional.
  • VSP (Vision Service Plan) – provided at no cost to employee. Dependent coverage is additional.
  • Long Term Disability – provided at no cost to employee.
  • 401(K) with 4% company match
  • Section 125 – Flexible Spending Account

 

Palm Desert, California

 

The City of Palm Desert was incorporated in 1973 and today numbers more than 50,000 year-round residents.  It is centrally located in the heart of the Coachella Valley in southeastern Riverside County.  Known as the educational, cultural and retail center of the desert communities, it is only 125 miles east of Los Angeles and 15 miles east of Palm Springs.  The key industries are hospitality, tourism, service and retail.

 

A major center of growth in the Palm Springs area, Palm Desert is a popular retreat for "snowbirds" from colder climates (the Eastern and Northern United States, and Canada), who swell its population by an estimated 31,000 each winter. Recently Palm Desert has seen more residents become "full-timers", mainly from the coasts and urban centers of California, who have come for affordable but high-valued home prices.